We ship our products via Australia Post or courier. We endeavour to ship all orders within three working days of receiving them. If for some reason we are unable to do this we will contact you either by phone or email.
Please refer to table below for approximate delivery times from the day the order is placed to when it should be received.
Sydney, Canberra, Adelaide, Melbourne, Tasmania 4-6 business days
|Gold Coast, Brisbane, North NSW||5-8 business days|
|Perth, North QLD||7-10 business days|
Should any of our products be faulty, we offer a full unconditional refund on the price of any product purchased (exclusive of postage) when the product is returned to us. We do not offer refunds on products if they don’t appeal to your personal taste.
Terra Firma Food Pty. Ltd. will not commence processing the refund or exchange until the returned goods are received. We will only accept returns if they are sent by prepaid parcel post.
A refund can only be made to the credit card used to make the purchase and will be for the product only.
Orders in stock are usually dispatched within 1–3 business days of your purchase. The time it takes to arrive depends on your location and the shipping option you choose.
We primarily use regular Australia Post services, however, we make exceptions for stockists and bulk orders. We can also accommodate specific requests for express post, tracking, and international options. Please email us if you would like to make a request.